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Support Analyst

Salary: Up to £23,000Start date: ASAPLocation: DerbyContract type: Permanent

Job description

IT Support Analyst

Cordius are working with an established, very successful software house based near the City Centre of Derby. Following expansion, they’re currently recruiting for a Support Analyst to join their excellent Client Support team.

Main Responsibilities

It’ll be your responsibility for supporting product applications provided to their UK customer base. You’ll be required to identify, track and manage technical queries/customer requirements, responding to these via telephone, email and a call logging system. Other responsibilities include:

  • Connecting to customer systems to resolve queries
  • Liaising with internal staff, external suppliers and/or 3rd party IT companies
  • Interpret and record change requests/requirements

Location: Derby

Salary: Up to £23,000 + 25 days holiday, bonus and overtime (as and when required)

Experience

The ideal candidate will have a proven track record in IT application support, as well as an understanding/knowledge of SQL (not essential) with the ability to read/write simple queries. Any other programming language is useful too, but it goes without saying that our client is keen to speak with candidates that are intelligent, personable and driven. If you have good communication skills and are enthusiastic, you’ll have no problems in getting up to scratch with the way they work.

For further information please get in touch.

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Here at Cordius Ltd. we work closely with our candidates to ensure that we provide you with a first class recruitment service. Our recruitment consultants seek to ensure that both the needs of the employer and the candidate are met, therefore producing a cohesive relationship and the best chance of success. Our Candidate Management Team is dedicated to helping you make the most of your CV and to aid you in the recruitment process through offering advice on interview techniques and construction of your CV.

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