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Senior Service Desk Engineer

Salary: £30,000 - £45,000Start date: ASAPLocation: BirminghamContract type: Permanent

Job description

Cordius is working with a leading MSP / IT Services company with offices in Birmingham that provide IT services to a wide range of clients across the country. They are looking for a Senior Service Desk Engineer to join their team.

The position is a remote role with occasional travel to UK client sites (once or twice a week).

The role will involve the following:

  • Take ownership of support calls
  • Act as an escalation point and technical lead
  • Take ownership of an issue until resolution
  • Remain up to date with the latest technologies and platforms
  • Assist with cross training

You will ideally have as many skills as possible from the following:
  • Windows OS knowledge, installation, and troubleshooting
  • All recent versions of Microsoft office and 365
  • Windows Server (phone number removed)
  • Microsoft exchange server 2007-2019
  • Active directory
  • Microsoft teams’ deployment and troubleshooting
  • Networking skills (TCP/IP, L2&L3, VOIP, VLAN, Spanning Tree, Routing)
  • Knowledge of WAN technologies
  • Firewall Knowledge
  • Server hardware
  • Knowledge of SAM and shared storage, technologies such as NFS and iSCSI, snapshotting, replication
  • VMware vSphere & Hyper-V Clustering
  • Backup software such as Veeam / Acronis

Salary: £30,000 - £40,000 + £5,000 Car Allowance + Benefits

Location: Remote / UK

If you think you’ve got what it takes, we’d love to hear from you!

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