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Process Improvement Manager

Salary: £35,000 - £50,000Start date: ASAPLocation: LondonContract type: Permanent

Job description

Cordius are recruiting for a large international law firm with over 1,100 employees and more than 170 partners. This position is an amazing opportunity to work with a top 30 law firm and gain access to work with industry-leading professionals.

  • An interest in innovation and a passion for driving change
  • Lean Six Sigma Certified Green Belt or similar
  • Recent experience of hands-on delivery of process improvement projects in a professional services environment
  • Recent experience of achieving behavior change through project delivery and proven experience of delivering change-related projects
  • Experience of working in a professional services type environment

  • An understanding of the changing legal services environment and the key drivers behind those changes
  • Experience of working in a partnership
  • Experience in working with external IT solution providers, throughout a complete project lifecycle
  • Experience in using design thinking, or similar customer-focused innovation methodologies
  • Experience in training or coaching 
  • Familiarity with working on technology-related projects
  • Project management certification (Prince  2, PMI or similar)

The primary focus of this role will be on successfully delivering projects that;
  • Enable the firm to deliver revenue profitably by implementing solutions that facilitate efficient matter delivery
  • Contribute to the firm's revenue growth by supporting the development of new services
  • Future proof our service delivery model by giving us the foundations and agility to respond to the rapidly evolving way that legal services are delivered

The types of projects include:
  • Process improvement projects following a best in class methodology
  • Supporting technology implementation projects – with the support of technical SMEs
  • Supporting and advising lawyers on the deployment of processes and technology for large and complex matters
  • The nature of the projects will evolve over time, but the core focus of the role will be the delivery of process improvement projects.

The secondary focus of the role will be on supporting the change management process necessary to fully realise the benefits of emerging technologies and ways of working.

The successful candidate will:
  • Demonstrate strong emotional intelligence, and have experience of working with project stakeholders with different wants and needs, to achieve project success
  • Be able to quickly establish relationships with project teams and sponsors
  • Be comfortable with ambiguity, and able to provide structure and logic to complex or unclear situations
  • Be able to read situations and know when to be challenging, and when to be pragmatic
  • Have strong communication and presentation skills, and be comfortable and compelling when presenting to senior stakeholders
  • Demonstrate the Company values of individuality, commitment, teamwork and straight-talking
  • Acknowledge the importance of applying a professional touch to everything that they do
  • Be self-motivated and work independently on one piece of work, and successfully lead a team on the next

Should you feel suitable for the role or wish to pursue similar roles in the area, please don't hesitate to contact Daniel at Cordius - Derby on 01332 287766

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