Skip to content

Helpdesk Analyst

Salary: £20,000 - £21,000Start date: ASAPLocation: DerbyContract type: Permanent

Job description

This is a great opportunity to join dynamic and expanding, Derby based software development and IT services company to join their unique and greatly valued Support and Engineering Team.

Location: Derby
Salary: £20,000 - £21,000

As a member of the helpdesk you will work closely with a self-motivated team, driven to give the highest level of technical support and customer service. You will own the issues you pick up from start to finish, taking any appropriate action required, and working with the helpdesk team to ensure the best solution is provided.

Main Responsibilities:
  • Answer helpdesk calls and provide full technical support
  • Provide solutions based on service levels and support requirements of the customer. 
  • Record all actions and solution details, keeping the customer updated at all times
  • Managing and completing day-to-day repairs of PC, EPOS, CCTV and peripheral equipment
  • Occasional 24/7 support.
  • Managing incoming and outgoing stock movement
  • PC and Printer Hardware
  • Microsoft operating systems (XP/7/8/10)
  • The Microsoft Office suite (Word, Excel, Outlook)
  • Excellent customer service skills
  • Excellent communication skills
  • Experience supporting and installing EPOS and CCTV systems
  • Understanding of networking – firewalls, routing, TCP/IP
  • Additional Microsoft Office suite tools (PowerPoint)
  • Experience of working in a fast-paced helpdesk environment
  • Experience of working in a PC repair environment
Cordius is a recruitment business with over 10 years’ experience of the IT recruitment industry and we are confident we can help find your next career move. We recruit Permanent Business Analyst, Reporting Analyst, Information Analyst, Data Analysis, Data Analyst, Data Mining, MIS Analyst, Information Analyst, Data Manipulation, and Data Mapping jobs across the East Midlands, South Yorkshire, Derbyshire, Nottinghamshire, Derby and Nottingham areas. Please feel free to browse our latest opportunities and may we wish you every success in your search for the ‘ideal role'.

Apply for this job


Your application is in progress please do not refresh

Our Commitment to you

Here at Cordius Ltd. we work closely with our candidates to ensure that we provide you with a first class recruitment service. Our recruitment consultants seek to ensure that both the needs of the employer and the candidate are met, therefore producing a cohesive relationship and the best chance of success. Our Candidate Management Team is dedicated to helping you make the most of your CV and to aid you in the recruitment process through offering advice on interview techniques and construction of your CV.

Read our Terms & Conditions