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Senior Technical Support Engineer

Salary: £28,000 - £28,000Start date: ASAPLocation: Middlewich, CheshireContract type: Permanent

Job description

Cordius are recruiting for a Senior Technical Support Engineer in Middlewich for a permanent position. Our client has a great opportunity for a Technical Support engineer to climb the career ladder.

Hours:                  Monday to Friday 9am – 5pm
Call Outs:            1 week in 5 and rare weekend working
Salary:                  £28,000 (-/+ DOE) Plus Call out fees

Main duties:

Working with and supporting the team’s current requirements
  • Provide quotes to the existing customer base.
  • Work on projects for new and existing customers.
  • To audit new customers IT and provide reports back to customers, including meeting with Customers to discuss the audit and findings/recommendations.
  • Accurately diagnose software and hardware faults via remote networking and client site visits.
  • To provide 1st, 2nd, and 3rd line helpdesk support to customers for hardware, software, audio-visual, and telephone equipment.
  • Provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact, and keeping clients informed of progress.
  • To work towards and complete and Microsoft Certifications for IT Professionals (MCSA).
  • To maintain satisfactory standards of safety and security in relation to customers.

Skills/Experience required
  • Networking, firewalls, and routing protocols.
  • Microsoft portfolio and Virtualization Technologies.
  • Exceptional interest in IT, networking, and IT infrastructures would really assist the successful applicant
  • Extensive use of all currently supported Microsoft Operating Systems.
  • Extensive use of Microsoft Word, Excel and Outlook, and other software packages including Sage.
  • Strong understanding of WAN & LAN networking concepts including TCP/IP, DHCP, DNS.

Should you feel suitable for the role or wish to pursue similar roles in the area/remotely, please don't hesitate to contact Daniel at Cordius – Derby

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