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Support Developer - APIs / SaaS

Salary: £30,000 - £45,000Start date: ASAPLocation: RemoteContract type: Permanent

Job description

A superb opportunity to join a fast-growing technology start-up with offices in Nottingham and London. As part of the Customer Success and Support team, you’ll work closely with the Head of Customer Success to ensure customers receive first-class support.

Your skills:

You will have some previous support development experience, either in a technical or support function. We're interested in speaking to positive, proactive people able to demonstrate the following.

  • Experience within an API or SaaS based business supporting a product.
  • Exposure to any of the following technologies: APIs, NodeJS, Ruby on Rails, C (all), PHP or Go.
  • The ability to manage your workload and prioritise tasks appropriately.
  • Self-starter with proven initiative.

We’re interested in speaking to people with strong career ambitions. The expectation is that this role will develop in a variety of ways; from more senior opportunities to laterally (e.g. Software Developer, Technical Account Manager, or Sales Engineer).

Day-to-day, you'll be responsible for:

  • Triaging tickets.
  • First-hand troubleshooting, reproducing issues and fact finding to answering tickets.
  • Creating and maintaining Zendesk automations, triggers and business rules.
  • Technical problem solving, and routing tickets to appropriate groups when necessary (Development, Finance, Sales, etc.).
  • Developing first-class documentation (FAQs, best practices, etc).
  • Understanding company products in order to provide a high level of customer support.

A remote first business, you can be based anywhere in the UK, as long as you’re happy with regular trips to the HQ in Nottingham or London. The position offers a flexible working environment to suit your life, however, this role may also cover the US market, so some flexibility on working hours is open for discussion.

Benefits:

  • £30,000 - 45,000 per annum
  • 25 days of holidays
  • Pension scheme
  • Flexible time
  • Work socials
  • Exceptional opportunity for growth and development

Location:

  • Remote working with regular trips to the HQ in Nottingham or London.

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