Support Manager (SaaS)
We are looking for a talented, driven, and organised Support Manager to join a young, high growth, fast-paced technology company in Nottingham. This is a great opportunity for an experienced support professional to establish and lead a professional support function at this exciting start-up!
Ideally suited to someone with experience managing or leading a technical support team in a SaaS company, you will be able to balance both tactical and strategic demands. Your key responsibilities will be to form the team, processes and systems that will drive customer and end-user success. Heavily focused on building a sustainable business for the long-term, you will temper that drive for perfection with a healthy dose of pragmatism, always considering what can you deliver now that both brings value and is consistent with the future benefits and values.
A key customer advocate, you will work closely will all parts of the company, building deep relationship with customers and end-users to ensure long-term success.
Skills and experience required:
- Previous experience running/leading a support team, ideally in a SaaS environment
- Experience of ticketing systems and administration
- Strong knowledge of computers and web technology
- Strong communication and organizational skills
- Comfortable working in a start-up environment
Salary and Benefits:
- £35,000 - £45,000
- 25 days holiday
- Flexible time and remote working opportunities
- Exceptional opportunities for growth and personal development
If you think you’ve got what it takes, we’d love to hear from you!
Apply for this job
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